Thank you for choosing to be part of our community at Hotel De Bently (“Hotel”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org.
When you visit our website https://www.hoteldebently.com/ (the “Website”), Whether you are booking a room or just a prospective client browsing our Website we want you to trust that the information that you have provided to us is being properly managed and protected. We take your privacy very seriously. In this privacy notice we seek to explain to you in the clearest way possible what information we collect and how we use it.
PERSONAL INFORMATION WE COLLECT:
“Personal Information” is any information that can either directly or indirectly identify you as an individual. As we strive to provide you with the optimal guest service experience, we may collect Personal Information in accordance with the law, such as your name, email address, home, business or billing address, phone number, nationality and payment card information and
information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the Hotel.
This information may be provided to us directly when you make a reservation through our reservation system, through our websites or directly at the hotel. In some cases, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.
INFORMATION STORED ON YOUR COMPUTER (“COOKIES”):
When you visit our Website, the Hotel may store some information on your computer. This information will be in the form of a “cookie” or similar file and can help us maintain and improve this Website. When you visit the website again, the cookie allows that Website to recognize your browser. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase “cookies” from your computer hard drive, block all “cookies,” or receive a warning before a “cookie” is stored. Please refer to your browser instructions to learn more about these functions.
HOW WE USE THIS INFORMATION:
We may collect, process and/or use the personal information which we collect in order to:
Deliver our products and services to you – such as completing your reservations, sending you reservation confirmations, supplying the purchased goods and services, registering you for program membership, fulfilling a request for information, customising our services to your preferences, keeping proper records of your transactions with us
Communicate and provide marketing and promotion to you – such as sending you information and updates on our products and services that we think may be of interests to you, including latest promotions, competitions, cross promotions with our business partners, response to enquiries, to send you important information regarding our website, changes to our terms, conditions and policies
Develop and improve our services to you – such as performing market research, analytics and/or profiling, developing new products and services, improve the effectiveness of our website, your hotel experience, our various types of communications, advertising campaigns, and promotional activities
Work and cooperate with third party parties to deliver our products and services to you – such as travel agents, group travel organisation, or anyone involved in the process of making your travel arrangements, credit card companies, airline operators and third party loyalty programs
Maintain your safety and security as well as that of other guests and personnel – such as to make proper identification and verification in processing of transaction, implement security surveillance and access controls when you visit or stay at any of our hotels, and administer general record keeping
Comply with legal requirements, judicial process, and our company policies (including to verify users’ identity in connection with access or correction requests)
Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of our websites, mobile apps, or the wireless network at our hotels), and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide
Use it in other ways as required or permitted by law or with your consent
We will only collect, process and/or use the Personal Information where we are satisfied that we have an appropriate legal basis to do so. We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes – including historical and statistical analysis and business planning – without restriction.
YOU CONTROL YOUR PERSONAL INFORMATION:
You may always choose what personal information you wish to provide us with. Please note, however, some of our products and services may be affected if you choose not to provide certain details.
You can always choose whether or not to receive any or all of these communications by contacting us on email@example.com.
As the Hotel is affiliated with other hotels owned by affiliated companies, the information that you provide us during the course of a reservation or through the provision of any other services may be transferred to any of our affiliated entities and hotels for the purposes of carrying out or facilitating these services.
CHILDREN & MINORS:
Please be aware that the Hotel has not designed this Website for, and does not intend for it to be used by anyone under the age of 18 years. If you are a minor, you may only use our site and services with the permission of your parent or guardian. The Hotel specifically requests that persons under the age of 18 years do not use this Website or submit or post information to the Website. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18 years, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the Website and submitted personal information without solicitation by or permission from the Hotel.
HOW WE SECURE YOUR INFORMATION
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.
Last Updated: 30th May, 2022